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Cancellation Policy

Last updated on August 6, 2019.

Cancellation by the Guest

  • If the Guest chooses to cancel the Booking after the Booking Date and less than thirty (30) days before the Start Date, and the Host has not found an alternate Guest and confirmed a new Booking for the same Place, the Security Deposit charged as part of the Initial Payment will not be refunded and the Setup Fees will be refunded; otherwise, the Initial Payment will be refunded.
  • If the Guest chooses to cancel the Booking after the Start Date but before the end of the Commitment Term, if defined in the Booking, (i) the Place Fee and Taxes paid for the then-current calendar month will not be refunded, (ii) 100% of the remaining unpaid Place Fees and Taxes for the Commitment Term are immediately due and payable by the Guest, and (iii) the Security Deposit will be refunded to the Guest.
  • If the Guest chooses to cancel the Booking after the Start Date but before the end of the Commitment Term, subject to the approval of the Host and Placeholder, the Guest may request that the Listing be re-listed on the Placeholder Service to find a replacement Guest. If a replacement Guest is found and a new Booking is made with Total Booking Value equal to or greater than the Total Booking Value of the original Booking, the remaining unpaid Place Fees and Taxes for the Commitment Term will no longer be immediately due and payable by the Guest. If a replacement Guest is found and a new Booking is made with Total Booking Value less than than the Total Booking Value of the original Booking, the difference in value between the new Booking and the original Booking is immediately due and payable by the Guest.
  • If the Guest chooses to cancel the Booking after the Start Date and no Commitment Term is defined in the Booking, (i) any Place Fees, Setup Fees, and Taxes paid will not be refunded to the Guest, and (ii) the Security Deposit will be refunded to the Guest.
  • If at any time the Guest wishes to cancel the Booking, it must notify the Host and Placeholder in advance of its declared End Date by the amount of days stated in the Booking (typically 30, 60, or 90 days).

Cancellation by the Host 

  • If the Host chooses to cancel the Booking after the Start Date, (i) a pro-rated portion of the Place Fee and Taxes for the partial month between the End Date and the end of the calendar month will be refunded to the Guest, and (ii) the Security Deposit will be refunded to the Guest. If a Commitment Term was defined in the Booking, the remaining unpaid Place Fees and Taxes for the Commitment Term will no longer be due and payable by the Guest.
  • If at any time the Host wishes to cancel the Booking, it must notify the Guest and Placeholder in advance of its declared End Date by the amount of days stated in the Booking (typically 30, 60, or 90 days).