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We have space for you.

Our guiding principles

At Placeholder, every decision and action begins by staying true to our core values. We strive to be conscientious and genuine in all that we do; from taking care of our customers to building relationships with each other. 
 

We promote an inclusive culture and actively encourage spirited discussions because we believe innovation and creativity come from anywhere. Above all, everyone is treated ethically, fairly, and with respect – these are the cornerstones of our values and something each and every one of us share every single day.

Our values

We use these values to not only define the interactions that we have as a team, but also to attract the best, diverse talent globally. If these values and norms speak to you, you will likely fit well within our fabric.


 

Mindful, radical candor

Overdeliver for our clients

Disagree and commit

Output orientation

Ideas over hierarchy

Transparency

Take Risks and Always Learn

Ownership

Our values

This article shares our team’s perspective on the company that we want to co-create. We fully expect these values will evolve as we continue to advance and grow, but similar to how we run our business, we wanted to put a line in the sand on a starting position.

 

We use these values to not only define the interactions that we have as a team, but also to attract the best, diverse talent globally. If these values and norms speak to you, you will likely fit well within our fabric.

 

Mindful, radical candor

“Criticism, like rain, should be gentle enough to nourish a man’s growth without destroying his roots.” - Frank A. Clark

 

We are truth seekers. We are respectful but unflinchingly honest when giving feedback. We’re mindful about the medium, the message and the timing when communicating with our colleagues. Whether we are giving or receiving feedback we keep the dialogue focused on our shared goals.

 

Disagree and commit

“it’s a genuine disagreement of opinion, a candid expression of my view, a chance for the team to weigh my view, and a quick, sincere commitment to go their way.” - Jeff Bezos

 

All of us have an obligation to dissent if we do not agree with a proposed decision. We put forth our best effort with all relevant data, opinions, cases, or facts. However once a decision is made we all commit to making it work. Decisions are owned collectively by the whole team, as are our successes and failures. We don’t hold back our efforts because we disagreed with a decision. We don’t say “I told you so” and blaming is not tolerated.

 

Overdeliver for our clients

I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” - Maya Angelou

 

We go above and beyond for our Hosts and Guests. We empathize with our clients’ problems and look for creative solutions to help them. We aren’t the legacy industry. We are not transactional and are always looking out for our clients’ best interests over the long term. Our clients leave interactions with us thinking, “PlaceHolder made my life easier today.”

 

Ownership

“Responsibility equals accountability equals ownership. And a sense of ownership is the most powerful weapon a team or organization can have.” - Pat Summit

 

All of us are owners of the business and this affects all our decisions. We are efficient with spending. When we see something broken, we fix it. We are accountable for our streams of work. We are enabled with true decision-making power and personal accountability is the gel that holds us together. We see the broader picture and champion efforts that better the company as a whole irrespective of the impact on our area.

 

Ideas over hierarchy

“If you want to hire great people and have them stay, you have to be run by ideas, not hierarchy. The best ideas have to win.” - Steve Jobs

 

The best idea always wins, regardless of titles or hierarchy. We see team discussions as an opportunity to get the best of the team’s thinking on the table and don’t look for credit for our individual contributions. We individually win when the team wins. When discussing problems, our dialogue is solution-focused.

 

Take Risks and Always Learn

“Take risks: if you win, you will be happy; if you lose, you will be wise.” - Swami Vivekananda

 

Mistakes are an inevitable product of the work we do and the speed at which we operate. Risk-taking is encouraged, but more importantly, learning is the ultimate currency. We reflect on what we learned from taking a certain path whether it was the right path or not. We don’t make the same mistake twice. When faced with uncertainty, we prefer to make a decision quickly over assuring ourselves we are always 100% right.

 

Transparency

“Speak the truth. Transparency breeds legitimacy.” - John C. Maxwell

 

We have a ‘no bullshit’ culture where leaders are transparent about all facets of the company. Everyone has a seat on the rollercoaster that is a start-up and everyone has the context they need for the work they are doing. Since we are a distributed team, communication and transparency are paramount to building a foundation of trust.

 

Output orientation

“F*ck what you did, just show me results” - Mac Miller, Red Dot Music

 

Putting in hours for the sake of ‘hustle’ is not rewarded. We value output above all. We don’t mistake activity for achievement and efficiency with our time is valued. Our results-oriented culture means we have space for everyone to work in a style that fits their needs.

The power of asynchronous teams in remote mode

Working remotely can be the ultimate work-life balance dream. You get to be in charge of your own schedule, skip the commute, and you can even do it in your sweatpants if you choose! It also allows for more freedom and flexibility on how you want to achieve given tasks. 

 

Work at one of our micro offices

If the presence of other humans helps get things into gear, we understand and are providing a solution. This is why we’ve opened micro offices in four Canadian cities: Toronto, Montreal, Vancouver, and Calgary.
 

Mandates over tasks

We prioritize mandates over tasks. This means no micromanagement and more liberty to bring your ideas to the table.

 

Our benefits

Our interview process

Here's how we interview candidates.

Step 1

Someone from our team reviews every single application and gets in touch with the profiles that seem to be a good fit.

Step 2

30 min phone call with a member of our People & Culture team where you’ll go over your most recent experience, projects that light you up, what you’re looking for, and answer any questions you may have about us.

Step 3

60 min video call team interview. You’ll meet with your potential team and get to know more about the day-to-day of the role and they’ll dive deeper into your hands-on experience and transferable skills. 

Step 4

45-60 min leadership interview. You’ll meet with the hiring manager and talk about how you show up at work and how the team operates. This step may have a hands-on assessment built to it but it will vary from role to role. Your talent partner will let you know if that is the case during your first call!

Step 5

30-45 min video chat with the CEO. This is a culture chat about our values, things we care about, how we walk the talk and what you're looking for from a culture-fit perspective in your next role.

 


 

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Join the team

Browse our openings and jumpstart your next career. 

Apply today to one of our open roles.